Houseperson

MCR Hotels•Mt Prospect, IL

1d•Onsite

About The Position

The Houseperson role at Hampton Inn and Suites Mt. Prospect adheres to MCR Universal Role Standards, focusing on providing clean, friendly, well-organized, and safe hotels for guests. The position emphasizes four key areas: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. Responsibilities include greeting guests, maintaining cleanliness throughout the hotel (guest rooms, public spaces, hallways, stairwells, service areas, ice rooms, exterior grounds), completing operational checklists, adhering to uniform standards, and fostering clear communication and collaboration. Specific duties also involve luggage handling, trash management, furniture upkeep, and restocking supplies in guest areas and housekeeping carts.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Ability to perform physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting certain housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support for all groups and events at the hotel.
Understand relevant technology for each role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.
Store and retrieve luggage or packages for guests in storage areas, as needed.
Clean and maintain the guest hallways, stairwells, service areas and ice rooms.
Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds.
Collect trash and soiled linen from the housekeepers and deliver to laundry room.
Monitor placement and condition of public space furniture, report issues to management.
Maintain stock levels in guest floor linen closets and guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain housekeeping cart.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.