Houseperson

Springwood Hospitality • Martinsburg, WV

24d

About The Position

The Houseperson is responsible for cleaning rooms, halls, offices, and public spaces; performing light maintenance; and servicing guest needs. The role supports housekeeping and laundry operations, helps prepare meeting rooms, and assists guests with baggage and requests. The associate is expected to provide high-quality guest service, maintain cleanliness and safety standards, follow company policies and procedures, and perform other assigned duties they are capable of doing.

Requirements

• Ability to communicate with guests in English.
• Ability to lift and carry 50 pounds and push and pull 100 pounds.
• Thorough knowledge of emergency procedures.
• Familiarity with the Associate Handbook and adherence to company work rules, procedures, and policies.
• Wear the proper uniform and comply with appearance standards.
• Practice safety standards and respond to hazardous conditions.

Responsibilities

• Provide the highest quality of service to guests.
• Clean and inspect public areas to ensure they meet cleanliness standards and are ready for guests.
• Assist room attendants with heavy items, including mattresses and soiled linens.
• Deliver linens and necessary supplies to room attendants.
• Collect trash throughout the hotel, including from room attendant carts, vending areas, offices, trash receptacles, and restrooms.
• Respond promptly and efficiently to guest requests, such as deliveries of linens and cots.
• Regularly shampoo carpets, strip and wax VCT floors, and steam-clean ceramic tile throughout the hotel.
• Assist guests at the front door and help unload baggage from vehicles.
• Perform minor maintenance tasks, such as cleaning filters, replacing light bulbs, checking pool chemicals, plunging toilets, and changing batteries.
• Assist housekeeping and laundry operations as needed.
• Assist with snow and ice removal as necessary.
• Ensure meeting rooms are set up, clean, and ready for guest use.
• Maintain knowledge of emergency procedures.
• Wear the proper uniform and follow appearance standards.
• Practice safety standards, remain alert to hazards, and report or correct hazardous conditions immediately.
• Follow company work rules, procedures, and policies, including those in the Associate Handbook.
• Perform other assigned duties the associate is capable of performing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed