Houseperson

Springwood Hospitality • Rochester, NY

21d • Onsite

About The Position

The Houseperson is responsible for cleaning rooms, halls, offices, and public spaces; performing light maintenance; and responding to guest needs at the Home2 Suites by Hilton Rochester/Greece. The role supports housekeeping, room attendants, laundry operations, and meeting-room readiness while maintaining high service, cleanliness, safety, and appearance standards. The position requires the ability to communicate with guests in English and knowledge of emergency procedures.

Requirements

• Ability to communicate with guests in English.
• Thorough knowledge of emergency procedures.
• Ability to lift and carry 50 pounds and push and pull 100 pounds.
• Must adhere to company work rules, procedures, and policies, including the Associate Handbook.
• Must wear the proper uniform in accordance with appearance standards.
• Must practice safety standards and respond to hazardous conditions.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Clean and inspect public areas to ensure cleanliness standards are met and spaces are guest-ready.
• Assist room attendants with heavy items, including mattresses and soiled linens.
• Deliver linens and necessary supplies to room attendants.
• Collect trash throughout the hotel, including from room attendants’ carts, vending areas, offices, trash receptacles, and restrooms.
• Respond promptly and efficiently to guest requests, such as delivery of linens, cots, and other housekeeping supplies.
• Regularly shampoo carpet, strip and wax VCT floors, and steam-clean ceramic tile throughout the hotel.
• Assist guests at the front door and help unload baggage from vehicles.
• Perform minor maintenance tasks, such as cleaning filters, replacing light bulbs, checking pool chemicals, plunging toilets, and changing batteries.
• Assist housekeeping and laundry operations as needed.
• Assist with snow and ice removal as necessary.
• Set up and clean the meeting room and ensure it is ready for guest use.
• Maintain thorough knowledge of emergency procedures.
• Wear the proper uniform and meet appearance standards.
• Practice safety standards, remain alert to hazardous conditions, and report or correct hazards immediately.
• Follow company work rules, procedures, and policies, including those in the Associate Handbook.
• Perform other duties as assigned that the associate is capable of performing.

Benefits

• Annual retention bonus of up to $1,000.
• 401(k) with employer matching contribution.
• Multiple team-member thank-yous throughout the year, centered around holidays and special events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed