2nd shift Houseperson - Spartanburg Marriott

Mainsail Lodging & Development • Spartanburg, SC

7d

About The Position

The Houseperson is responsible for cleaning and maintaining all interior and exterior public areas to provide exceptional guest service in accordance with Marriott standards under the Mainsail Lodging & Development franchise. The role supports housekeeping operations, assists with banquet setup and guest requests, maintains public-area cleanliness and supplies, and reports facility or safety concerns. The position requires a positive, professional attitude, guest confidentiality, and the ability to work independently and handle assignments with limited supervision.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods.
• Ability to squat and bend.
• Ability to communicate clearly.
• Corrected vision within the normal range.
• Ability to work long hours as needed.
• Ability to lift, push, or pull 50 pounds.
• Ability to make sound judgments quickly.
• Ability to manage multiple tasks and make appropriate progress toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Greet guests warmly and courteously in all public spaces, interact with them using personalization such as their names, and share hotel knowledge.
• Distribute necessary items to assigned housekeepers.
• Assist with hotel banquet functions, including setting up tables and chairs.
• Fulfill guest special requests before arrival and during their stay, such as providing foam pillows or extra towels.
• Maintain hallways, including windowsills, door frames, and baseboards, free from dust and scuffs.
• Sweep and/or vacuum hallways daily.
• Clean elevator interiors and polish elevator tracks and landings.
• Keep closets organized and maintain standard par levels.
• Keep stairwells and ice machine areas free of debris.
• Follow scheduled shifts and break and lunch requirements.
• Perform deep cleaning according to the rotational schedule.
• Assist the Director of Rooms Operations with VIP arrivals.
• Restock and reorganize housekeepers’ carts daily.
• Report light outages, broken equipment, and room disparities to a manager, with particular attention to hallway areas.
• Communicate inventory needs, including amenities, pillowcases, bed linen, and robes, to the manager.
• Communicate professionally when using technology.
• Maintain a positive, friendly attitude and show respect to guests, team members, and management.
• Maintain guest confidentiality and follow hotel procedures.
• Report suspicious activity or unusual items in rooms, and irregular guest behavior in public areas or rooms.
• Take initiative and handle assignments with limited supervision.
• Follow hotel policies and procedures in the team member handbook.
• Maintain cleanliness and order in work areas, including closets, carts, and the housekeeping office.
• Assist guests in a manner that supports an exceptional experience and high Marriott GSS scores.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED