2nd shift Houseperson - Spartanburg Marriott

MPM Macon•Spartanburg, SC

5d•Onsite

About The Position

The Houseperson is responsible for cleaning and maintaining all interior and exterior public areas to provide exceptional guest service consistent with Marriott standards under the franchise of Mainsail Lodging & Development. The role supports housekeepers and banquet functions, responds to guest requests, maintains housekeeping supplies and work areas, and reports maintenance concerns or unusual activity. The position requires a positive, professional attitude, sound judgment, confidentiality, and the ability to work independently or with limited supervision.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods, squat, and bend.
Ability to communicate clearly and have corrected vision within the normal range.
Ability to lift, push, or pull 50 pounds.
Ability to work long hours as needed.
Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain a high degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

Previous hospitality experience.

Responsibilities

Greet guests warmly and acknowledge them in public spaces.
Distribute necessary items to assigned housekeepers.
Assist with banquet setup, including arranging tables and chairs.
Prepare guest-requested items before arrival, such as foam pillows and extra towels, and assist with other special requests.
Maintain hallways, windowsills, door frames, and baseboards, and sweep or vacuum hallways daily.
Clean elevators and polish elevator tracks and landings.
Keep closets organized and par levels at standard; maintain stairwells and ice machine areas free of debris.
Follow scheduled shifts and required break and lunch periods.
Perform deep cleaning according to the rotational schedule.
Assist the Director of Rooms Operations with VIP arrivals.
Restock and reorganize housekeepers’ carts daily.
Report light outages, broken equipment, room disparities, and other issues to a manager, with attention to hallway areas.
Communicate inventory needs, such as amenities, pillowcases, bed linens, and robes, to a manager.
Communicate professionally while using technology and share hotel knowledge with guests using personalization, such as addressing guests by name.
Respect guests, team members, and management, and maintain a positive, friendly attitude.
Protect guest confidentiality and follow hotel procedures.
Report suspicious activity, unusual items in rooms, and irregular guest behavior in public areas or rooms.
Follow hotel policies and procedures outlined in the team member handbook.
Keep closets, carts, the housekeeping office, and other work areas clean and orderly.
Assist guests in a way that supports an exceptional experience and strong Marriott GSS scores.
Take initiative, handle assignments with limited supervision, make sound judgments, manage multiple tasks and deadlines, and address workplace challenges effectively.