Houseperson

Hyatt Columbus/Polaris•Columbus, OH

21d•$16 - $18

About The Position

The Housekeeping Houseperson is a vital member of the housekeeping team, helping maintain a clean, organized, and welcoming environment for guests and associates. The role supports housekeeping staff by maintaining public areas, replenishing supplies, and promptly assisting with guest needs. The Houseperson is expected to contribute to exceptional guest experiences through attention to detail and proactive service. The pay range is $16.00–$17.50, based on experience and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may also include additional duties assigned by the General Manager or Department Leader in support of hotel operations. A high school diploma or equivalent and prior housekeeping or hospitality experience are preferred but not required. The position requires physical work, professional communication, and flexibility to work varying shifts, including weekends and holidays, based on business needs.

Requirements

Ability to perform physically demanding work, including standing, lifting, bending, and pushing heavy carts.
Strong communication skills and ability to interact with guests and associates professionally and respectfully.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Commitment to upholding Ivy Hospitality’s standards for cleanliness and guest service.

Nice To Haves

High school diploma or equivalent.
Prior experience in a housekeeping or hospitality role.

Responsibilities

Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
Deliver linens, supplies, and amenities to housekeeping associates to support efficient room turnovers.
Remove trash and soiled linens from housekeeping carts and storage areas.
Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
Restock housekeeping carts and storage areas with necessary supplies.
Communicate with the housekeeping team to prioritize and complete tasks efficiently.
Assist with deep-cleaning projects and other special cleaning tasks as assigned.
Follow safety and security procedures, including proper handling of cleaning equipment and chemicals.
Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
Interact with guests courteously and professionally in accordance with company standards.
Collaborate with other departments to support seamless service delivery and guest satisfaction.
Follow safety and security protocols, including proper handling of keys, lost-and-found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Perform additional duties as assigned by the General Manager or Department Leader.