Houseperson- Evenings

HOME2 SUITES - FAYETTEVILLE • Fayetteville, NC

2d • Onsite

About The Position

Provides excellent guest service in an efficient, courteous, and professional manner, following LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. This role is responsible for the cleanliness of public spaces, as well as the usage and organization of supplies. The Houseperson assists room attendants in ensuring cleanliness standards are met and supports the maintenance department with minor repairs and work orders.

Requirements

• Character traits of honesty and trustworthiness are essential.
• Must pass appropriate security clearances.
• Knowledge of proper handling of linens, terry, and other supplies, keeping sanitation and cost controls in mind.
• Knowledge of handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
• Knowledge of all guidelines from the training checklist of areas to be maintained.
• Knowledge of procedures for emergencies (Person in Charge).
• Skills in assisting with guest issues, being professional and maintaining a hospitable, caring attitude.
• Ability to maintain guest privacy.
• Ability to follow procedures in the company's systematic fashion.
• Skills in basic maintenance repairs (e.g., leaking faucet, running toilet).
• Ability to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
• Must be able to work alone, without direct supervision.
• Must be able to work as a team member.
• Must be able to comply with all standards.
• Must be able to multi-task and remain service-centric.
• Must be able to communicate professionally with guests and co-workers.
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.
• High school diploma or equivalent.

Nice To Haves

• Experience in similar capacities: lodging, housing, hospitals, care facilities preferred.

Responsibilities

• Keep public areas of the hotel, grounds, and parking lot clean, maintaining brand standards and providing guest service when necessary, including assisting guests with baggage, in and out of vehicles or guest rooms.
• Respond to guest requests, such as delivering supplies (shampoo, towels, rollaway beds, etc.) in a timely and hospitable manner.
• Perform minor troubleshooting and maintenance of hotel equipment.
• Responsible for setting up meeting rooms if applicable.
• Adhere to general clean guidelines for the public areas of the property.
• Maintain a thorough knowledge of emergency procedures.
• Other duties as assigned, including assistance in the housekeeping, laundry, or maintenance departments, that the associate is capable of performing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED