Houseperson

MCR • El Paso, TX

6d • $12 - $13 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role is crucial in maintaining these standards through spotless cleanliness and exceptional guest service. The Houseperson is responsible for ensuring all areas of the hotel, both front and back of the house, are kept clean and well-organized. This includes guest hallways, stairwells, service areas, ice rooms, and exterior grounds. The role also involves assisting housekeepers by collecting trash and soiled linen, and maintaining stock levels in guest floor linen closets and amenities. A 'can-do' attitude and willingness to pitch in are essential for this team-oriented position.

Requirements

• Must be 18 years of age or older.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
• Must clock in/out for breaks at the designated time.
• Must provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
• Regularly required to carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions, and lifting (e.g., housekeeping items like linens, trash, vacuums).

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Store and retrieve luggage or packages for guests.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Ensure all front and back of house areas are well-organized and clean.
• Collect trash and soiled linen from housekeepers and deliver to the laundry room.
• Monitor placement and condition of public space furniture and report issues to management.
• Maintain stock levels in guest floor linen closets and guest amenities.
• Replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping carts.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel features and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time.
• Wear a clean, approved uniform and be well-groomed.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a 'can-do' attitude and willingness to stretch beyond traditional role.
• Work together to create a welcoming environment for guests and a positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed