Houseperson

MCR Hotels•Midland, TX

21d•Onsite

About The Position

The Houseperson helps maintain a clean, friendly, well-organized, and safe hotel environment for guests and team members. The role supports guest satisfaction through welcoming interactions, knowledge of hotel amenities, awareness of hotel groups and events, and prompt, hospitable handling of guest concerns. Team members are expected to keep front- and back-of-house areas clean, complete operational checklists and handover reports accurately and on time, wear an approved clean uniform and nametag, and communicate and collaborate professionally. Houseperson duties include storing and retrieving guest luggage or packages; cleaning guest hallways, stairwells, service areas, and ice rooms; collecting exterior and public-area trash and debris; and collecting trash and soiled linen from housekeepers for delivery to the laundry room. The Houseperson monitors public-space furniture and reports issues to management, maintains linen-closet and guest-amenity stock, replenishes amenities and supplies in assigned guestrooms, and stocks and maintains the housekeeping cart. Team members may also be asked to help clean guest rooms and public spaces as needed and to perform other job-related duties assigned by an authorized person. The position requires a positive, service-oriented attitude, the ability to follow procedures and work under pressure, and effective listening, conflict-resolution, and communication skills. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves frequent physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Reasonable accommodations may be made for employees with disabilities, absent undue hardship. Employment is at will, and the employer may change or assign duties.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, follow scheduled clock-in and clock-out procedures, and provide sufficient notice when calling out as directed by a supervisor.
Must be able to meet the physical demands described for the role, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and a sense of urgency; maintain knowledge of hotel facilities and amenities and support awareness of hotel groups and events.
Keep front- and back-of-house areas clean, safe, and organized, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Store and retrieve luggage or packages for guests in storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris in the parking lot, pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor the placement and condition of public-space furniture and report issues to management.
Maintain stock in guest-floor linen closets, replenish guest amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly and professionally and collaborate with team members to create a welcoming guest environment and positive workplace.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, clock in and out for breaks as scheduled, and provide required notice when calling out.
Perform other job-related duties and follow other job-related instructions as assigned.