HousePerson

Sonesta ES Suites New Orleans, LA•New Orleans, LA

60d

About The Position

The House Attendant works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings. The role includes collecting dirty linens and transporting them to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. The House Attendant may also assist with commercial laundry and/or cleaning public areas, exterior hotel entrances, and the parking lot. The Housekeeping Manager may assign special projects. The position supports Sonesta’s guest service standards by responding to guest requests and helping ensure guest satisfaction. Depending on assignment, duties include maintaining floor closets and corridors, cleaning designated public spaces, reporting repairs or unsafe conditions, handling lost and found items, assisting with deep cleaning, and operating laundry equipment while monitoring supplies and linens.

Requirements

Some previous housekeeping experience is preferred.
Ability to speak, read, and write fluent English is preferred; knowledge of other languages is beneficial.
Basic reading, writing, and mathematical abilities are preferred.
Frequently stand, bend, climb, kneel, and move about the facility.
Carry, lift, or pull items weighing up to 75 pounds.
Regularly use commercial cleaning chemicals.
Work mornings, evenings, weekends, and holidays.

Nice To Haves

Previous background in the extended stay industry is preferred.
Some previous housekeeping experience is preferred.
Fluent English ability is preferred; other languages are beneficial.
Basic reading, writing, and mathematical abilities are preferred.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Assist Room Attendants with heavy items such as mattresses and linens, and deliver linens and other supplies to them.
Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping shelves and counters, sweeping, mopping or vacuuming floors, and storing items appropriately.
Respond to guest requests in a timely and efficient manner.
Clean designated areas such as public restrooms, storage rooms, and other public spaces.
Report needed repairs and unsafe conditions to a supervisor.
Respond to special requests and guest complaints, and deliver housekeeping or room supplies to support guest satisfaction.
Minimize waste of housekeeping supplies and amenities.
Deliver lost and found items according to established procedures.
Assist with deep-cleaning projects as assigned.
When assigned to laundry, monitor supplies and equipment, operate washers and dryers according to hotel standards and manufacturer guidelines, receive and inspect soiled linens, fold and store clean linens, and report damaged linens to a supervisor.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state, and local health and safety laws.
Perform other duties as assigned.