Houseperson

MCR Hotels•El Paso, TX

20d•Onsite

About The Position

The Houseperson helps maintain clean, organized, safe, and welcoming hotel spaces at TownePlace Suites El Paso Airport. The role supports guest satisfaction through friendly service, knowledge of hotel features and amenities, and prompt, hospitable responses to guest needs. Team members are expected to help keep both front- and back-of-house areas clean, complete operational checklists accurately and on time, provide accurate shift handover reports, and work collaboratively across roles. Role-specific duties include handling guest luggage and packages; cleaning guest hallways, stairwells, service areas, ice rooms, and common grounds; collecting trash and soiled linen; maintaining furniture and reporting issues; stocking linen closets, guest amenities, guestroom supplies, and housekeeping carts; and replenishing assigned guestrooms. The employee must follow established procedures, maintain a professional appearance and approved uniform, and perform other job-related duties as assigned. This position requires physical activity such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting or carrying housekeeping items. The schedule may vary and may include evenings, nights, weekends, and holidays. The position is at-will and the employer may change or assign duties.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting or carrying housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; support guest requests and hotel events.
Maintain knowledge of hotel features and amenities, understand relevant role technology, and answer incoming calls using the approved greeting.
Keep front- and back-of-house areas clean, organized, and safe, pitching in on guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Store and retrieve guest luggage or packages in designated storage areas as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from exterior receptacles and pick up trash and debris in the parking lot, swimming pool area, and common grounds.
Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
Monitor public-space furniture placement and condition and report issues to management.
Maintain stock in guest-floor linen closets and guest amenities; replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.
Communicate clearly, honestly, and professionally and collaborate with team members to create a welcoming guest environment.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, observe scheduled break clock-ins and clock-outs, and provide sufficient notice when calling out.
Perform other job-related duties or instructions as assigned.