Houseperson

Hyatt Columbus/Polaris•Columbus, OH

20d

About The Position

The Houseperson is a vital member of the housekeeping team, helping maintain a clean, organized, and welcoming environment for guests and associates. The role supports housekeeping staff by maintaining public areas, replenishing supplies, and responding promptly to guest needs. The Houseperson is expected to demonstrate attention to detail and proactive service in support of Ivy Hospitality’s guest experience. The pay range is $16.00–$17.50, based on experience and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves physical activity, including standing, lifting, bending, and pushing heavy carts. It requires flexibility to work varying shifts, including weekends and holidays, based on business needs.

Requirements

Ability to perform physically demanding work, including standing, lifting, bending, and pushing heavy carts.
Strong communication skills and the ability to interact professionally and respectfully with guests and associates.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Commitment to Ivy Hospitality’s standards for cleanliness and guest service.

Nice To Haves

High school diploma or equivalent.
Prior experience in a housekeeping or hospitality role.

Responsibilities

Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
Deliver linens, supplies, and amenities to housekeeping associates to support efficient room turnovers.
Remove trash and soiled linens from housekeeping carts and storage areas.
Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
Restock housekeeping carts and storage areas with necessary supplies.
Communicate with the housekeeping team to prioritize and complete tasks efficiently.
Assist with deep-cleaning projects and other special cleaning tasks as assigned.
Follow safety and security procedures, including proper handling of cleaning equipment and chemicals.
Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
Conduct guest interactions in a courteous and professional manner consistent with company standards.
Collaborate with other departments to support seamless service and guest satisfaction.
Follow safety and security protocols, including proper handling of keys and lost-and-found items and following emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Perform additional duties as assigned by the General Manager or Department Leader.