Houseperson

Hilton Grand Vacations•Miami, FL

26d

About The Position

The Houseperson assists and supports Room Attendants to ensure guest rooms meet the resort’s standards before guests arrive. The role also involves interacting with guests while delivering requested items and supplies. Housepersons clean guest corridors, landings, stairwells, assigned units, offices, and public areas; transport linens; maintain work carts and stations; and help maintain accurate linen and supply inventories. Team members must be adaptable to various shifts, including weekends and holidays. A schedule is provided upon hire, and paid training is offered.

Requirements

Adapt communication style to different audiences and communicate efficiently in English with supervisors, coworkers, and guests.
Perform job functions with attention to detail, speed, and accuracy.
Work in a fast-paced and sometimes stressful environment and remain flexible in response to spontaneous guest demands.
Be physically able to work from a ladder, move furniture, and operate cleaning equipment.
Tolerate exposure to general cleaning chemicals.
Work in environmental conditions that may include humidity, heat, cold, dust, and noise.

Responsibilities

Attend to guest requests.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Remove used linens and replace them with clean linens, towels, and necessary products and supplies.
Transport clean and dirty linen to and from Operations and the buildings.
Maintain work carts and stations to optimize appearance and efficiency.
Ensure the resort follows federal, state, and local laws, including OSHA.
Clean guest corridors, landings, stairwells, assigned units, offices, and public areas, including vacuuming, carpet cleaning, and heavy cleaning, in accordance with quality and productivity standards.
Deliver guest requests.
Assist management in maintaining an accurate inventory of linen and supplies.