Houseperson

Hotel Equities Group, LLC•Bismarck, ND

20d

About The Position

Hotel Equities is seeking a friendly, service-oriented Houseperson to support hotel operations and help deliver positive experiences for guests and associates. The role supports housekeeping by maintaining clean, comfortable, and welcoming guest rooms and public areas in accordance with hotel and brand standards. It contributes to guest satisfaction and operational goals through attention to detail, efficiency, cleanliness, and responsive service. The Houseperson cleans and maintains assigned guest rooms, bathrooms, public areas, and other spaces; handles linens and supplies; inspects areas and reports maintenance concerns; responds courteously to guest requests; and maintains organized carts, supplies, and work areas. The role also follows chemical handling, sanitation, safety, and infection-control procedures, assists with deep cleaning and special projects, and communicates room status and maintenance needs to relevant hotel departments. This position requires extended periods of standing and walking, frequent bending and reaching, and handling housekeeping supplies and equipment. The person may work with cleaning chemicals and in varying temperatures. Flexible hours, including weekends and holidays, may be needed. Previous housekeeping or hotel experience is preferred but not required.

Requirements

Ability to follow written and verbal instructions and hotel cleanliness standards.
Strong attention to detail and time-management skills.
Ability to work independently and as part of a team.
Professional and courteous guest-service skills.
Ability to work flexible hours, including weekends and holidays, as needed.
Ability to stand and walk for extended periods and bend, stoop, kneel, reach, push, and pull throughout the workday.
Ability to lift, carry, and maneuver housekeeping supplies and equipment, including occasionally lifting up to 25 pounds.
Ability to work with cleaning chemicals and in varying temperatures as required.

Nice To Haves

Previous housekeeping or hotel experience.
Experience with Property Management Systems (PMS), housekeeping room-status systems, or mobile or handheld hotel communication tools.

Responsibilities

Clean and maintain guest rooms, bathrooms, public areas, and other assigned spaces according to hotel standards.
Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
Inspect assigned areas for cleanliness, damage, or maintenance concerns and report issues promptly.
Respond courteously to guest requests and special housekeeping needs.
Handle guest belongings and hotel property responsibly and according to company procedures.
Maintain housekeeping carts, supplies, and work areas in an organized condition.
Follow proper chemical handling, sanitation, safety, and infection-control procedures.
Assist with deep cleaning and special projects as assigned.
Communicate room status and maintenance needs to appropriate hotel departments.
Support the team in meeting productivity, quality, and guest satisfaction standards.
Perform other duties as assigned.