Houseperson

MCR • Allen, TX

9d • $14 - $15 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness in all areas of the hotel, ensuring guest satisfaction through proactive service and a can-do attitude. The Houseperson plays a crucial role in upholding the hotel's reputation for excellence in cleanliness, product consistency, and teamwork.

Requirements

• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Kneeling: Bending legs at knee to come to rest on one or both knees.
• Crawling: Moving about on hands and knees or hands and feet.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to make them feel welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facilities and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at the designated times.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Demonstrate a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all team members to create a welcoming environment for guests and a positive workplace.
• Store and retrieve luggage or packages for guests in storage areas, as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from all exterior garbage receptacles, and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver to the laundry room.
• Monitor placement and condition of public space furniture, and report issues to management.
• Maintain stock levels in guest floor linen closets and guest amenities.
• Replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping cart.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed