HCVR Houseperson (Days)

Harrah's Valley River Casino & Hotel•Murphy, NC

26d

About The Position

The Houseperson works in Hotel Housekeeping at Harrah’s Cherokee Casino Resort. The role directly affects the guest experience by providing friendly, courteous service and thoroughly and promptly cleaning assigned areas in accordance with Caesars Standards of Operation. The Houseperson maintains public areas, employee landings, hallways, stairwells, and storage areas; keeps supplies stocked; responds to guest requests; and operates cleaning equipment and housekeeping tracking systems.

Requirements

Neat, professional appearance and excellent personal hygiene.
Ability to use a handheld device and handheld radio with earpiece for communication.
Ability to work as part of a team.
Strong interpersonal skills and excellent oral and written communication skills.
Self-starter who can work without close supervision and handle multiple priorities in a fast-paced environment.
Knowledge of housekeeping computer systems and programs; this is not required at hire and may be learned during the probationary period.
Ability to stoop, bend, reach, kneel, twist, and grip items; work in small, shared office spaces; and walk and stand for long periods.
Ability to respond to visual and aural cues and read, write, speak, and understand English.
Ability to lift up to 50 pounds and carry 5 pounds.
Ability to work around dogs and other pets and with various cleaning chemicals.
Ability to operate cleaning equipment, including a vacuum cleaner, mop, and broom.
Ability to tolerate varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Clean, polish, dust, and buff public-area furniture and furnishings; vacuum and shampoo carpets and fabrics; mop tiled areas; and clean rooms as needed.
Remove trash from public areas, employee landings, and hallways, and clear room-service trays, microwaves, rollaway beds, and cribs from guest hallways.
Maintain the cleanliness and safety of walls, light fixtures, louvers, ceilings, and shelves in public areas, employee landings, stairwells, and storage areas.
Report mechanical deficiencies and equipment repairs or safety issues to Facilities and Hotel Housekeeping leadership as appropriate.
Maintain adequate supplies, including amenities and linen, on landings according to department PAR levels.
Operate and maintain cleaning equipment and use appropriate chemicals.
Deliver guest-requested items promptly and in accordance with property standards.
Use housekeeping tracking systems to receive and track work assignments.
Turn in lost-and-found items promptly in accordance with property standards.
Secure and return keys, radios, and handheld devices at the end of the shift.
Follow regulatory, departmental, and company policies and procedures ethically.
Support Caesars Entertainment's business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.