Houseperson Overnight

Peregrine Hospitality•Cathedral City, CA

39d•Onsite

About The Position

The Houseperson is responsible for maintaining the cleanliness, sanitation, and organization of assigned work areas, including guestroom floors, hallways, public areas, and linen closets. This role involves stocking supplies, removing soiled linens and trash, and ensuring guest satisfaction by anticipating and responding to their needs. The Houseperson plays a crucial part in upholding the hotel's standards of service and presentation.

Requirements

Minimum 3 months housekeeping or relevant experience.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull, bend, squat, and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management, and co-workers to their understanding.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to bend and twist, push, and pull, stoop, and kneel.
Ascend and descend a ladder.

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
Empty room attendant carts of soiled linen and trash.
Anticipate guests’ needs and respond promptly.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Strip and service assigned guest rooms/floors by assignment, category and priority.
Remove all dirty terry and linen and replace with clean par to designated layout.
Clean ice machines and ensure the ice machine area is clean and presentable for guests.
Transport cart with cleaning supplies, amenities, and linens to assigned guest room and room attendants securely and in a timely manner.
Replace all guestroom items required by SOP.
Remove all trash, dust, debris, and foreign particles from furniture, drapes, mini bar, doors, walls, and fixtures.
Clean windows in guest rooms and hotel areas as assigned.
Move/arrange furniture and mattresses as requested for reoccurring cleaning and maintenance.
Complete reoccurring projects including deep cleaning and waxing/polishing floors.
Refurnish rooms with supplies, towels, etc. as required.
Return and restock cart at the end of the shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Perform additional duties as assigned by management.