House Lobby

PAH Management•Fort Wayne, IN

6d•Onsite

About The Position

The Houseperson plays a vital role in maintaining the cleanliness, appearance, and presentation of the hotel’s public spaces while supporting the housekeeping team in delivering an exceptional guest experience. The position cleans and maintains common areas, replenishes housekeeping supplies, assists Room Attendants, and responds promptly to guest and operational needs. The role is based on property in [City, State] and requires a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require. The Houseperson must be able to move throughout the hotel for extended periods, perform a range of physical activities, and safely operate housekeeping equipment and use cleaning chemicals according to safety guidelines. PAH Management offers competitive pay commensurate with experience and the benefits listed below.

Requirements

Ability to communicate effectively with guests, team members, and supervisors.
Ability to follow safety procedures and housekeeping standards.
Ability to work independently while contributing to a collaborative team environment.
Ability to stand, walk, bend, kneel, stoop, reach, climb stairs, and move throughout the hotel for extended periods.
Frequently lift, carry, push, and pull housekeeping carts, linens, supplies, and equipment weighing up to 50 pounds.
Ability to safely operate housekeeping equipment and use cleaning chemicals in accordance with safety guidelines.

Nice To Haves

Previous housekeeping, hospitality, janitorial, or custodial experience.
Experience operating commercial housekeeping equipment.
Familiarity with Marriott, Hilton, or Hyatt housekeeping standards.

Responsibilities

Clean and maintain hotel public areas—including lobbies, hallways, elevators, stairwells, restrooms, and entryways—in accordance with company and brand standards.
Monitor assigned areas throughout each shift to ensure they remain clean, safe, and guest-ready.
Remove trash, used linens, room service trays, newspapers, and other debris from guest corridors and public areas.
Promptly report maintenance concerns, safety hazards, and cleanliness issues to the appropriate department.
Assist Room Attendants by delivering linens, towels, amenities, and other housekeeping supplies.
Transport soiled linens, towels, and trash to designated collection areas following hotel procedures.
Restock housekeeping closets, carts, and storage areas to ensure adequate inventory throughout the day.
Respond promptly and courteously to guest requests, questions, and service needs.
Deliver requested items to guest rooms in a timely and professional manner.
Maintain a friendly, approachable, and service-oriented attitude in guest interactions.
Report guest concerns, complaints, and service recovery opportunities to the appropriate supervisor.
Follow housekeeping procedures, safety guidelines, and company policies to maintain a clean and secure environment.
Report lost and found items in accordance with hotel procedures.
Maintain cleanliness and organization of work areas, storage rooms, and housekeeping equipment.
Perform other duties as assigned by the Executive Housekeeper or Housekeeping Manager.