Houseperson

Hilton Grand Vacations • Waikoloa, HI

32d • $24 - $24

About The Position

As a Houseperson, you will provide cleaning services to guest and owner units, offices, the lobby, and common areas throughout the property. The role calls for commitment, dedication to service, and a professional image when interacting with guests and team members.

The Housekeeping Department operates seven days a week. Shifts start at 7 a.m., 9 a.m., or 3 p.m., with schedules falling between 7 a.m. and 11 p.m. Work includes weekends and holidays.

Requirements

• Communicate efficiently in English with supervisors, coworkers, and guests, adapting communication style to different audiences.
• Perform job functions with attention to detail, speed, and accuracy.
• Work in a fast-paced and sometimes stressful environment and respond flexibly to spontaneous guest demands.
• Follow company philosophies, policies, and procedures and communicate them appropriately to other departments.
• Be physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
• Work in environmental conditions that may include humidity, heat, cold, dust, and noise.

Nice To Haves

• Hospitality industry experience.

Responsibilities

• Promptly respond to requests from guests and other departments, including requests for information about resort services, activities, and local attractions.
• Ensure items delivered to guest rooms are clean and in working order.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Remove used linens, towels, products, and supplies and replace them with clean items; transport clean and dirty linen to and from Operations and the Buildings.
• Maintain work carts and stations to support appearance and efficiency.
• Ensure the resort follows applicable federal, state, and local laws, including OSHA requirements.
• Clean guest corridors, landings, and stairwells; deliver guest requests; vacuum and clean carpets; and perform heavy cleaning in assigned units, offices, and public areas according to quality and productivity standards.
• Report suspicious activity to the Security Department.
• Keep departmental assets and supplies securely stored in a neat and orderly manner.
• Assist management with maintaining an accurate inventory of linen and supplies.
• Tag and identify lost-and-found items accurately and turn them in promptly.
• Use the key Traka box system accurately and follow the Resort Issued Key Policy.
• Perform other duties and special projects as assigned by Housekeeping Management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Team Member Travel Program with discounted rates at properties around the globe.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed