Houseperson

Paramount Hospitality Management • Orlando, FL

5h

About The Position

The Houseperson supports the resort’s Housekeepers and supervisor in delivering excellent guest service and keeping guest and public areas clean, stocked, organized, and safe. The role includes handling linens, trash and recycling; restocking storage rooms; maintaining public areas, guest corridors, and restrooms; and responding to guest requests for supplies and amenities. The Houseperson also communicates issues to the appropriate supervisor or manager, follows property policies and safety procedures, and helps complete special projects as requested.

Requirements

• Must be able and willing to stand for long periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to kneel, bend, stoop, and crouch to restock, store, and clean.
• Must be able to communicate effectively with guests and coworkers.
• Attend daily morning meetings with supervisors.

Responsibilities

• Support Housekeepers by removing dirty linens, trash, and recycling.
• Keep storage rooms stocked with cleaning supplies, linens, and amenities.
• Maintain cleanliness of public areas, guest corridors, and public restrooms; pick up debris throughout the property.
• Respond to guest requests, including delivering supplies, rollaway beds, cribs, and other amenities.
• Use a smartphone to access assignments and submit work orders.
• Report quality problems to the Supervisor or Manager through the dispatch coordinator.
• Assist in maintaining safe working conditions and practices.
• Wear the proper uniform and nametag and maintain a professional appearance and demeanor.
• Communicate effectively and maintain a positive attitude with coworkers and supervisors.
• Comply with applicable local, state, and federal laws and government regulations.
• Keep department assets and supplies secure and stored appropriately.
• Know emergency and fire procedures, report suspicious activity to Security, and follow key sign-in and sign-out procedures.
• Follow property Housekeeping policies and procedures and offer assistance to guests, using their first name whenever possible.
• Use equipment and supplies properly and keep work areas, carts, linen closets, and supply closets clean and organized.
• Attend and participate in required meetings, including daily morning meetings with supervisors.
• Promptly report maintenance deficiencies, including needed repairs, replacements, and guest-caused damage.
• Know the proper placement of room furniture and amenities.
• Complete special projects within the requested timeframe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed