Houseperson

Hilton Grand Vacations•Surfside, FL

25d

About The Position

The Houseperson supports Room Attendants in preparing guest rooms to meet resort standards and helps create a positive experience for owners and guests. The role includes responding to guest requests, delivering extra items, maintaining linen and supply inventory, and cleaning assigned guest and public areas. Housekeeping team members must be adaptable to various shifts, including weekends and holidays. Schedules are provided upon hire, and paid training is offered.

Requirements

Communicate efficiently in English with supervisors, coworkers, and guests, adapting communication style to different audiences.
Perform job functions with attention to detail, speed, and accuracy.
Work in a fast-paced and sometimes stressful environment and remain flexible when responding to spontaneous guest demands.
Be physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
Work in environmental conditions that may include humidity, heat, cold, dust, and noise.

Responsibilities

Attend to guest requests and deliver requested items to guest rooms.
Identify and report preventative maintenance or other maintenance issues in public areas or guest rooms.
Remove used linens and replace them with clean linens, towels, and necessary products and supplies.
Transport clean and dirty linen to and from Operations and the buildings.
Maintain work carts and stations to optimize appearance and efficiency.
Help ensure the resort follows federal, state, and local laws, including OSHA.
Clean guest corridors, landings, and stairwells; vacuum and clean carpets; and perform heavy cleaning in assigned units, offices, and public areas according to quality and productivity standards.
Assist management in maintaining an accurate inventory of linen and supplies.

Benefits

Medical, dental, and vision health care options, with eligibility beginning on Day 1.
Recognition programs and rewards.
Travel discounts program.
Paid vacation and paid sick days.
Employee assistance program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Paid training.