Houseperson

MCR • Little Rock, AR

42d • $16 - $16 • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness in all areas of the hotel, ensuring guest satisfaction through proactive service and teamwork. The Houseperson is responsible for the upkeep of guest hallways, stairwells, service areas, ice rooms, and exterior grounds, as well as managing trash and linen collection. They also play a role in restocking amenities and supplies and ensuring public space furniture is in good condition.

Requirements

• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
• Must clock in/out for breaks at the designated time.
• Must provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Regularly required to carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances, and making repetitive motions of the wrists, hands, and/or fingers.
• Must be able to lift and carry certain housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Store and retrieve luggage or packages for guests.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Ensure all front and back of house areas are well-organized and clean.
• Collect trash and soiled linen from housekeepers and deliver to the laundry room.
• Monitor placement and condition of public space furniture and report issues to management.
• Maintain stock levels in guest floor linen closets and guest amenities.
• Replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping cart.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure all operational checklists are completed accurately and at the designated times.
• Ensure handover reports are accurate and on time.
• Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a can-do attitude and willingness to meet business needs.
• Collaborate with team members to create a welcoming environment for guests and a positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed