Houseperson

Mainsail Lodging & Development•Fayetteville, GA

26d

About The Position

The Houseperson, also described as Lobby Attendant/House Keeping, cleans and maintains interior and exterior public areas to provide exceptional guest service in accordance with Autograph Collection standards under Mainsail Lodging & Development. The role supports housekeepers and banquet functions, responds to guest requests, maintains housekeeping areas and equipment, reports maintenance concerns and unusual activity, and helps deliver a positive guest experience consistent with Marriott GSS expectations. The position requires a service-oriented, professional, and friendly approach, guest confidentiality, initiative, and the ability to work independently or under direction. It also involves extended periods of standing, bending and squatting, and lifting, pushing, or pulling up to 50 pounds. The role may require long hours and working effectively in stressful situations.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods, squat, and bend.
Ability to lift, push, or pull 50 pounds.
Corrected vision to the normal range.
Ability to communicate clearly.
Ability to make sound judgments quickly and manage multiple tasks while making progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

Previous hospitality experience.

Responsibilities

Greet guests warmly and acknowledge them in public spaces; interact with guests, personalize service, and share hotel knowledge.
Distribute necessary items to assigned housekeepers and assist with restocking and reorganizing housekeeping carts.
Assist with banquet functions, including setting up tables and chairs.
Handle guest requests, including pre-arrival requests for items such as foam pillows and extra towels.
Maintain hallways, including cleaning dust, scuffs, windowsills, door frames, and baseboards; sweep or vacuum hallways daily.
Clean elevators and polish elevator tracks and landings.
Keep closets in order and maintain par levels; keep stairwells and ice machine areas free of debris.
Perform deep cleaning according to the rotational schedule.
Assist the Director of Rooms Operations with VIP arrivals.
Report light outages, broken equipment, room disparities, suspicious activity, unusual items in rooms, and irregular guest behavior to the appropriate manager.
Communicate inventory needs, including amenities, pillowcases, bed linen, and robes.
Use technology professionally and assist guests with special requests.
Maintain a positive and respectful attitude toward guests, team members, and management.
Maintain guest confidentiality and follow hotel procedures and policies in the team member handbook.
Take initiative and handle assignments with limited supervision; maintain cleanliness and order in closets, carts, and the housekeeping office.
Assist guests in a way that supports exceptional experiences and strong Marriott GSS scores.
Follow scheduled shifts and break and lunch requirements.