HOUSEPERSON/ VAN DRIVER

Texas Western Hospitality Group•Houston, TX

About The Position

The Houseperson/Van Driver assists hotel guests with baggage and transportation, including driving guests to and from local office locations and other destinations. The role also supports guest services and hotel operations by responding to requests, maintaining public areas, and keeping the hotel entrance and van presentable. The employee is expected to provide courteous service, follow driving and company policies, and maintain a professional appearance.

Responsibilities

Assist incoming and outgoing guests with loading baggage into the van at the hotel and other destinations.
Transport guests to and from local office locations.
Drive and park safely according to hotel driving policies.
Keep required licenses and driving-record documents in the vehicle.
Ensure passengers take proper safety precautions and remain seated while the vehicle is moving.
Report accidents and vehicle damage immediately to a supervisor.
Explain and promote hotel services, facilities, and outlets, and stay informed about upcoming hotel and area events, including their times, dates, and costs.
Maintain familiarity with the surrounding area and local streets.
Keep the van interior clean, organized, and fresh-smelling.
Keep the hotel entrance and drive-up areas presentable and free of trash, food, and other debris.
Provide guests with local directions courteously and accurately upon request.
Secure and tag baggage for storage at a guest's request.
Occasionally transport luggage, items, or other goods to provide guest services.
Respond promptly and courteously to guest requests or complaints, take appropriate action, report issues to management, and follow up to ensure guest satisfaction.
Maintain a professional image through appropriate appearance and dress.
Follow company policies and procedures.
Maintain the cleanliness of public spaces throughout the hotel.
Perform other duties as assigned by a supervisor or management.