Houseman - Costa Hollywood
About The Position
The Houseman is responsible for stocking supplies and carts, assisting Room Attendants and Turndown Attendants, delivering guest requests, and completing special projects assigned by the Manager. The role is expected to provide and maintain the highest possible service standards for hotel clientele. Duties include assisting with soiled linen and trash, cleaning walkways and other common areas, maintaining linen rooms and closets, delivering supplies and requested items to suites, stocking room-attendant carts, collecting and washing glassware, and assisting with deep cleaning and furniture movement. The Houseman may also be assigned to other areas based on weather, occupancy, or scheduling needs, and must report safety concerns to the Manager. Duties, tasks, schedules, and requirements may change as hotel needs require.
Requirements
- Ability to carry 75 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Strong initiative and self-motivation.
- Fluency in job-related English, both verbal and non-verbal.
- Appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast-paced environment.
- At least one year of experience within a housekeeping department.
- Ability to work days, evenings, and weekends as necessary.
Responsibilities
- Assist Room Attendants with soiled linen and trash.
- Sweep and mop walkways, stairwells, vending areas, and foyers.
- Clean spots and spider mites from walls and doors, and clean suite doors and thresholds.
- Obtain amenities and supplies, rotate mattresses, and move furniture as assigned by the Manager.
- Maintain linen rooms in a neat and orderly condition.
- Deliver requested items to suites; assist with collecting dirty glasses and delivering clean glasses.
- Assist with special projects as directed by Management.
- Assist in deep cleaning guest rooms by moving furniture and cleaning designated areas.
- Clean glass areas on balconies.
- Stock Room Attendant linen carts.
- Inspect linen closets for excess supplies and remove excess supplies from carts and closets.
- Collect and wash glassware in the stewarding dishwasher and return items to closets.
- Keep the work area neat and clean.
- Assist in other assigned areas, such as lobby attendant, house attendant, or runner, as weather, occupancy, or scheduling changes require.
- Assist with linen truck delivery.
- Assist with the linen chute when advised by the Manager.
- Report safety concerns to the Manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
