Housekeeping Technician - Environmental Services, Full-time, Nights

Northwestern Memorial Healthcare • Huntley, IL

4d • $17 - $24

About The Position

The Housekeeping Technician (EVS Tech II) supports Northwestern Medicine’s patient-first mission and follows the organization’s Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role cleans and maintains patient rooms, offices, public and treatment areas, and other assigned spaces. It also supports patient and customer service, workplace safety, efficient use of department resources, teamwork, and continuous improvement.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the department’s tracking and communication tools.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas, including removing trash, changing bed linens, and sanitizing surfaces.
• Follow patient-isolation and contact-precaution policies and procedures as necessary.
• Stock paper items and other supplies in assigned areas as needed.
• Keep carts and equipment clean and in working condition, and store them appropriately.
• Promote workplace safety by using wet-floor signs and PPE and by not leaving carts or supplies unattended.
• Use chemicals and equipment safely and effectively, including using correctly diluted chemicals in properly labeled containers.
• Notify a supervisor when equipment needs repair and report safety hazards to a manager.
• Communicate issues to a supervisor, including when scheduled work cannot be completed, and report observed deficiencies or work requests to a supervisor, manager, or Call Center.
• Maintain professional relationships with hospital personnel while protecting the confidentiality of patient information.
• Use the designated scripting model when interacting with customers.
• Use organizational and department resources efficiently and complete scheduled tasks and assignments on time.
• Contribute to continuous-improvement efforts, cost reduction, streamlined processes, and service improvement.
• Maintain a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers; promptly address questions and concerns or direct people to appropriate resources, and help with directions.
• Use service-recovery skills to address problems or service breakdowns.
• Demonstrate teamwork by assisting coworkers across departments, communicating effectively, respecting diverse opinions and styles, and acknowledging others’ contributions.

Benefits

• The company describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection from unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed