Housekeeping Technician - Environmental Services, Full-time, Nights

Northwestern Memorial Healthcare•Huntley, IL

About The Position

The EVS Tech II reflects Northwestern Medicine’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and follows relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned spaces, and supports a safe, clean, welcoming environment for patients, visitors, and staff. The technician follows isolation and contact-precaution procedures; stocks supplies; maintains carts and equipment; and uses chemicals and equipment safely. The role also communicates issues and safety hazards to supervisors, works efficiently and independently, protects patient confidentiality, assists patients and customers, and collaborates with coworkers to improve services and work processes. The position is full-time and listed as a night shift role.

Requirements

Ability to follow oral and written instructions.
Ability to communicate effectively with patients, visitors, and staff.
Ability to use the department’s tracking and communication tools.
Ability to work independently.

Nice To Haves

One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas, including removing trash, changing bed linens, and sanitizing surfaces.
Follow patient isolation and contact-precaution procedures as necessary.
Stock paper items and other supplies in assigned areas as needed.
Keep carts and equipment clean and in working condition, and store them appropriately.
Promote workplace safety by using wet-floor signs and PPE, keeping carts and supplies attended, and using chemicals and equipment safely.
Use appropriate chemicals at the correct dilution in properly labeled containers.
Notify a supervisor about equipment needing repairs and report safety hazards to a manager.
Communicate issues to supervisors, including when scheduled work cannot be completed, and proactively report deficiencies or work requests and pick up debris outside the regular work area.
Maintain professional relationships with hospital personnel and protect patient confidentiality.
Use the designated customer-service scripting model and provide accurate information and timely updates to patients and customers.
Use organizational and departmental resources efficiently and complete assigned work on time.
Contribute to continuous improvement, cost reduction, streamlined processes, and service growth.
Address questions and concerns promptly, direct people to appropriate resources, provide directions, and use service-recovery skills when needed.
Demonstrate teamwork, communicate effectively, respect diverse opinions and styles, and acknowledge others’ contributions.