Housekeeping Supervisor

HEI Hotels & Resorts • Nashville, TN

17d

About The Position

The Housekeeping Supervisor maintains the building to provide a safe and clean experience for hotel guests, associates, and vendors, and provides direction and support to the Housekeeping Team. The role supervises housekeeping staff and operations, supports guest satisfaction, and helps ensure compliance with cleanliness, health, sanitation, and accident-prevention standards.

Requirements

• Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs., with or without reasonable accommodation.
• Ability to move throughout the building, bend, stoop, and reach to assist other staff members with their tasks when needed, with or without reasonable accommodation.

Nice To Haves

• Housekeeping experience preferred.

Responsibilities

• Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback.
• Interview, hire, and train staff; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs, health and sanitation standards, and regulations.
• Issue staff assignments, reviewing special requests and areas of concentration to maintain an efficient flow of housekeeping operations.
• Issue supplies and goods to staff at the beginning of shifts, control inventory, ensure supplies are available, and control expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into Lost and Found and respond to inquiries.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Complimentary meals.
• Free parking.
• Incentives for exemplary performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation, sick, and holiday programs.
• Pet insurance.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through the YouDecide and Hotel Room Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed