Housekeeping Supervisor

DoubleTree by Hilton Rochester•City of Rochester, NY

14d•$17 - $17

About The Position

The Housekeeping Floor Supervisor oversees Housekeeping staff in cleaning guestrooms and ensures rooms meet established cleanliness standards and are ready on time for guest accommodations. The supervisor inspects rooms, coordinates assignments and follow-up on deficiencies, monitors supplies and shared work areas, supports training, and helps ensure guest satisfaction and efficient hotel operations.

Requirements

High school diploma or equivalent required.
Able to communicate effectively verbally and in writing with employees and guests at all levels.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Able to handle problems by anticipating, preventing, identifying, and resolving them.
Able to understand and apply complex information from various sources to meet objectives.
Able to cross-train in other hotel-related areas.
Able to maintain confidentiality and show initiative in anticipating guest or operational needs.
Able to stand for the entire shift.
Able to exert up to 50 pounds occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility preferred.

Responsibilities

Ensure employees are attentive, helpful, friendly, and courteous to guests, managers, and coworkers.
Inspect assigned rooms daily to verify cleanliness standards and productivity, document deficiencies, ensure corrections are made, and reinspect rooms.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check room status.
Handle lost-and-found items according to standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Assign daily duties and ensure Room Attendants and House Attendants have work assignments.
Monitor the cleanliness and organization of carts, linen closets, control closets, stairways, and landings.
Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to hotel standards.
Initiate repair and maintenance work orders and follow up until completed.
Oversee Room Attendant training.
Ensure regular maintenance and cleaning projects are completed biannually.
Assist Housekeeping Management with preparation of the Standard of the Week.
Monitor VIPs, special guests, and special requests.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings; maintain regular attendance, proper uniform and nametag, confidentiality, and a warm, friendly demeanor.
Identify operational problems and assist with solutions; perform other duties as requested by management.