101302 - Housekeeping Supervisor
About The Position
The Housekeeping Supervisor supports the Executive Housekeeper in leading daily housekeeping and laundry operations at Cotton Court. The role helps ensure rooms, lobbies, and guest areas are clean, supports room attendants, coordinates daily assignments, and promotes a welcoming experience for guests and team members. The supervisor provides guidance and training to staff, monitors performance, addresses guest requests and complaints, coordinates with other departments, and helps maintain safety, service, and hotel standards. Work schedules may vary and may include more than 40 hours per week or more than 8 hours per day, including evenings, weekends, and peak operational periods.
Requirements
- High school diploma or equivalent required.
- At least 2 years of experience in a housekeeping management or hotel management role.
- Previous supervisory or managerial experience in hospitality required.
- Certification in hospitality management or a related field required.
- Strong verbal and written communication skills.
- Effective time-management and problem-solving skills.
- Proficiency with POS systems, hotel-management software, and Microsoft Office Suite.
- Ability to work well with a team and demonstrate attention to detail.
- Excellent organizational and interpersonal abilities.
- Ability to frequently stand and walk, handle, grasp, crouch, push, and pull, and lift or carry up to 50 pounds.
Responsibilities
- Assist the Executive Housekeeper with overseeing daily cleaning operations in rooms, lobbies, and open guest areas.
- Coordinate daily room-attendant boards and lead team meetings when needed.
- Assist in managing inventory, supplies, stock levels, and equipment functionality.
- Collaborate with other departments to support seamless service and daily room completion.
- Provide the Executive Housekeeper with daily reports and information from weekly and daily meetings.
- Supervise housekeeping and laundry staff, providing leadership, guidance, and support.
- Conduct pre-shift meetings to review service standards, assignments, and important details.
- Monitor staff performance and provide coaching and feedback.
- Assist with coordinating staff training and rehearsals throughout the week.
- Respond promptly to guest requests and concerns, handle complaints professionally, and assist with special accommodations.
- Train new staff on housekeeping and laundry service standards, safety procedures, and hotel policies; provide ongoing development opportunities.
- Ensure compliance with health regulations, hotel policies, and industry standards.
- Communicate regularly with the Executive Housekeeper and department heads about operations and events.
- Assist the Executive Housekeeper with preparing and submitting reports on needed items when the Assistant Executive Housekeeper is absent.
- Follow safety policies, comply with industry regulations and standards, and promptly report hazards or incidents.
- Report unsafe conditions, ensure equipment is properly maintained and stored, attend required meetings, follow company policies, keep work areas clean and organized, and perform additional assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
