Housekeeping Supervisor ( Weekend Availability)

Algonquin Resort•Edmundston, NB

13h•Onsite

About The Position

The Housekeeping Supervisor is generally responsible for assisting the Executive Housekeeper in managing housekeeping operations, including rooms, public areas, and back-of-house areas, to achieve and maintain the hotel’s high standard of cleanliness. This role involves assisting with staff training, performance evaluations, scheduling, inventory management, and ensuring the completion of daily reports. The supervisor will also be responsible for documenting and communicating maintenance requests, responding to guest requests, and ensuring compliance with company policies and relevant laws.

Requirements

High school diploma or equivalent
Two years experience in housekeeping or similar industry
Includes supervisory experience
Organizational ability
Attention to detail
Interpersonal communication skills
Ability to motivate and direct others

Nice To Haves

Special consideration will be given to those who exhibit exemplary performance.

Responsibilities

Assists in the training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
Assists in tracking inventory of linen and cleaning supplies to maintain appropriate levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Conducts training regarding safety, security, department procedures and service guidelines.
Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
Fulfills Manager on Duty and Lobby Duty shifts.
Other duties as assigned by Reporting Manager or designate.