Housekeeping Supervisor
About The Position
The Housekeeping Supervisor is responsible for ensuring that cleanliness standards are met. The role supports the overall supervision of the housekeeping department, assigns and inspects work, trains team members, responds to guest requests, and addresses complaints about housekeeping services. It also involves completing and overseeing room and public-area cleaning tasks, maintaining supplies, reporting maintenance needs, and following health and safety rules. Raines Co. is a family-owned development, management, and investment company established in 1988. It develops, operates, and owns leading hotel brands and boutique hotels, and describes its culture as family-oriented and focused on relationships with associates, partners, and communities. A pre-employment background check is required.
Requirements
- Experience in the hospitality industry as a room attendant or in a similar role.
- Experience cleaning in a customer-focused environment.
- Minimum high school diploma, GED, or equivalent.
- Pre-employment background check required.
Nice To Haves
- Prior supervisory experience.
- Experience with the specific brand, as applicable.
Responsibilities
- Greet guests and respond to requests.
- Maintain a healthy and safe environment in guest rooms.
- Assign tasks and inspect work to ensure it meets standards.
- Provide training for team members.
- Assist in the overall supervision of the department.
- Inventory supplies and provide lists of needed items in a timely manner.
- Investigate complaints regarding housekeeping services and take corrective action.
- Change bed linen and make beds.
- Replace used towels and bathroom amenities, such as shampoo and soap.
- Sweep and mop floors.
- Vacuum carpets.
- Dust and polish furniture.
- Empty trash containers.
- Clean public areas, such as corridors.
- Report technical issues and maintenance needs.
- Update the status of guest rooms on the assignment board.
- Restock the cleaning cart and/or supplies.
- Follow all health and safety rules.
- Attend meetings as required.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 401(k).
- Generous paid time off program.
- Opportunities to advance a career within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
