Housekeeping Supervisor

MCR Hotels•Fort Worth, TX

19d•Onsite

About The Position

The Housekeeping Supervisor is responsible for supervising and supporting the day-to-day operation of the housekeeping department during the assigned shift. The role ensures guest rooms, public washrooms, corridors, lobby, public areas, and hotel offices are clean, and that housekeeping activities are carried out professionally, according to standards, and at a high level of service. The supervisor maintains effective communication with guests, team members, managers, and other departments; supports housekeeping staff; monitors assignments and area status; and assists with supplies, equipment, cost control, payroll, and inventories. The role also performs cleaning duties and Lost & Found responsibilities, and communicates progress and issues to the Executive Housekeeper.

Requirements

High school diploma.
At least one year of job-related experience.
Ability to read, write, and speak English.
Ability to work a variable schedule, including days, nights, holidays, and weekends, based on hotel demands.
Must have employment eligibility in the United States.
Ability to comply with company appearance standards and designated uniform requirements.
Dedication to exceeding service standards and providing services to a high caliber.
Ability to work collaboratively and communicate effectively, including interacting with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
Ability to sit, stand, walk, bend, and use hands to handle objects, tools, or controls; work most of the shift on one's feet; and bend, stoop, crouch, lift, and transport up to 25 pounds throughout the hotel and guest rooms.
Frequently required to talk or hear.

Nice To Haves

Previous hotel or resort experience.
Bilingual skills.

Responsibilities

Approach encounters with guests and team members in a friendly, service-oriented manner.
Maintain professional, warm, and friendly working relationships and promote open communication with managers, team members, and other departments.
Use proper two-way radio and/or cell phone etiquette when communicating with team members.
Ensure housekeeping carts and supply closets are stocked with proper supplies.
Ensure equipment is distributed to Room Attendants and Public Space Attendants and maintained in proper operating order.
Follow up on Room Attendant assignments daily.
Inspect and update the status of assigned guest rooms and areas.
Update the status of ready rooms in the property management system as soon as they become available.
Turn in discrepancies to the front desk daily before the end of the shift.
Turn in maintenance requests daily.
Participate in cleaning public restrooms, offices, and classrooms throughout the property, including removing trash, vacuuming, and dusting as needed.
Participate in general cleaning tasks and inspect and update the status of assigned areas.
Follow up on housekeeping assignments daily and train and follow up with Public Space Attendants.
Maintain cleanliness and orderly conduct on floors.
Provide visibility and assistance to guests and team members.
Assist with cost control, payroll, and maintaining supply inventories.
Recommend changes to department operating procedures.
Perform Lost & Found duties according to hotel standards.
Communicate progress and any issues effectively to the Executive Housekeeper.