Housekeeping Supervisor

COMMONWEALTH LODGING MANAGEMENT LLC•Glen Allen, VA

6d•$18 - $18•Onsite

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Executive Housekeeper’s functions in their absence. The role supervises daily operations to maintain the cleanliness and sanitation of guest rooms, public areas, and the pool and health club, and may supervise laundry operations. The supervisor recommends and implements procedural changes and monitors inventories and expenses. The hotel operates seven days a week, 24 hours a day. The position requires maintaining positive guest relations and confidentiality, resolving guest complaints, training staff, and communicating effectively with guests and team members. The supervisor ensures correct equipment use and chemical handling, monitors assigned areas for cleanliness and organization, and conducts inspections of rooms, public spaces, and work areas. The supervisor also coordinates staff assignments and breaks, maintains room-status and key records, completes paperwork and shift handoffs, and assists with emergencies and managerial duties as assigned.

Requirements

High school graduate, General Education Degree (GED), or work equivalent.
Computer skills.
At least 2 years of experience as a Housekeeping Room Attendant.
At least 2–3 years of experience managing entry-level employees.
Proven experience working in a similar role.
Good understanding of English and written and verbal communication skills.
Knowledge of proper cleaning techniques, requirements, and equipment use.
Knowledge of proper chemical handling.
Ability to lift or transport at least 50 pounds and push or pull carts and other equipment weighing up to 150 pounds.
Ability to perform varied physical movements throughout work areas, stand and maintain well-paced mobility for lengthy periods, and reach above head and shoulder height.
Ability to communicate satisfactorily with guests, management, and coworkers.

Nice To Haves

Familiarity with Microsoft Office.
Experience with hotel systems.
Previous experience as a Housekeeping Supervisor or Inspector.

Responsibilities

Administer and coordinate housekeeping functions in assigned sections, and assume the Executive Housekeeper’s functions in their absence.
Supervise daily housekeeping operations, including cleanliness and sanitation of guest rooms, public areas, the pool, and health club; may supervise laundry operations.
Recommend and implement procedural changes and monitor inventories and expenses.
Maintain positive guest relations and confidentiality, resolve guest complaints, and work toward guest satisfaction.
Conduct staff training as assigned and communicate effectively with guests and team members.
Maintain knowledge of equipment maintenance and use; ensure equipment is used as intended and chemicals are handled according to OSHA regulations and hotel requirements.
Monitor the cleanliness, sanitation, and organization of assigned work areas.
Verify room status using the A.M. report, report discrepancies, and prioritize and update check-out rooms.
Coordinate breaks, prepare and distribute assignment sheets, assign staff priorities, and issue designated guest room keys while maintaining accurate key records and security.
Inspect floor-closet supply levels and arrange for deficiencies to be corrected.
Check Room Attendant carts for supplies, neatness, cleanliness, and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants using designated checklists, communicate deficiencies, and ensure corrections are made.
Check vacant rooms and update discrepant room statuses throughout the shift.
Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning; communicate deficiencies to the responsible personnel.
Complete paperwork and closing duties, and review assignment status and follow-up actions with the manager or oncoming supervisor.
Assist with emergencies to protect guests and associates and preserve the building and its systems, working to restore normal operations as quickly as possible.
Assist the Assistant Executive Housekeeper and Executive Housekeeper with managerial duties as assigned.
Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, house count, expected arrivals and departures, and scheduled group activities.
Know local attractions and activities to respond accurately to guest inquiries.
Follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.