Housekeeping Supervisor

Koa Maintenance & Cleaning • Honolulu, HI

37d • Onsite

About The Position

Join Our Leadership Team! Are you a hands-on leader who takes pride in creating exceptional guest experiences and bringing out the best in your team? We're looking for an experienced and motivated Housekeeping Supervisor to help lead our hotel housekeeping operations and ensure every guest room and public space reflects the high standards our guests expect. As a Housekeeping Supervisor, you'll be at the heart of the hotel's daily operation—leading Room Attendants, Housepersons, and Public Area Attendants while ensuring guestrooms are clean, inspected, properly maintained, and ready to welcome our guests. This is an opportunity for someone who enjoys being out on the floor, leading a team, solving problems, and seeing the results of their work every day. You'll coordinate daily assignments, inspect guestrooms and public areas, monitor room readiness, address maintenance concerns, and work closely with Front Office, Engineering, Security, and other hotel departments to keep operations moving smoothly. Most importantly, we're looking for a leader who knows that great housekeeping is about more than a clean room. It's about creating an environment where employees feel supported, standards are consistently upheld, and guests feel the difference. If you're a strong communicator who can motivate a team, maintain high standards, and lead by example in a fast-paced hotel environment, we'd love to meet you.

Requirements

• Hands-on leader
• Experienced and motivated
• Strong communicator
• Ability to motivate a team
• Ability to maintain high standards
• Ability to lead by example in a fast-paced hotel environment

Responsibilities

• Lead the Daily Operation: Review daily occupancy, arrivals, departures, VIPs, special requests, and room assignments. Assign daily responsibilities to Room Attendants, Housepersons, and Public Area Attendants. Monitor attendance, productivity, room progress, and overall team performance. Conduct daily team briefings and communicate priorities, expectations, and operational updates. Monitor room status throughout the shift and communicate changes promptly to the Front Office. Coordinate special cleaning projects and deep-cleaning assignments. Respond promptly and professionally to guest requests and housekeeping-related concerns.
• Maintain Exceptional Room Standards: Conduct thorough inspections of completed guestrooms before they are released for sale. Ensure guestrooms meet established standards for cleanliness, presentation, functionality, and safety. Inspect beds, bathrooms, floors, carpets, furniture, fixtures, windows, guest amenities, and overall room presentation. Verify that guestroom equipment and features, including lighting, televisions, telephones, HVAC systems, plumbing, doors, and locks, are functioning properly. Ensure guestrooms are appropriately stocked with amenities and supplies. Document deficiencies and ensure they are corrected before rooms are considered ready.
• Lead, Coach & Develop the Team: Provide daily direction, support, and hands-on leadership to housekeeping team members. Train employees on housekeeping procedures, service expectations, and hotel standards. Coach team members on cleanliness, productivity, attendance, safety, and guest service. Recognize strong performance and provide constructive feedback when improvement is needed. Assist management with performance evaluations and disciplinary documentation as appropriate. Ensure team members consistently meet uniform, grooming, sanitation, and safety expectations. Promote teamwork, accountability, and professional communication throughout the department.
• Partner Across Hotel Operations: Identify maintenance concerns during guestroom and public-area inspections. Submit accurate work orders and follow up to ensure repairs are completed. Escalate urgent or guest-impacting maintenance concerns to Engineering and management. Verify repairs have been completed before guestrooms are released. Monitor recurring maintenance concerns and communicate trends to management. Maintain strong communication with Front Office, Engineering, Security, and other hotel departments to support smooth daily operations.
• Oversee Public Areas: Help ensure hotel public spaces remain clean, safe, and welcoming throughout the day, including: Lobby and guest corridors, Elevators, Public restrooms, Meeting rooms, Pool and recreation areas, Fitness areas, Other assigned hotel facilities. Conduct regular inspections, identify deficiencies, and ensure concerns are addressed promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed