Housekeeping Supervisor | Holiday Inn Big Bear | Big Bear Lake, CA

PM Hotel Group•Big Bear Lake, CA

3d•Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring the housekeeping team transforms each room into a tidy, cozy haven. This role ensures that room attendants are equipped to deliver the perfect in-room experience for guests and anticipate needs beyond the checklist. The supervisor serves as a team lead for the entire housekeeping staff, assigning and reviewing work, and overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner. Additionally, the supervisor provides training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards, and keeps purchasing costs and labor expenses in check.

Requirements

At least one to three years of related experience
High School diploma or equivalent
Must be a people person
Ability to lead by example in an effort to create a positive team culture
Passion for customer service

Responsibilities

Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
Keeping purchasing costs and labor expenses in check.