Housekeeping Supervisor
About The Position
SpringHill Suites by Marriott-Cleveland/Solon is seeking a Housekeeping Supervisor to join its housekeeping team. The role oversees and supervises cleaning personnel and inspects hotel guest rooms, bathrooms, corridors, and lobbies. The supervisor assists the Executive Housekeeper with the overall cleanliness of guest rooms and public areas, maintains and checks cleanliness standards, records inspection results, and notifies staff of deficiencies. The position trains or retrains staff as needed and supervises the housekeeping department in the Executive Housekeeper’s absence. The supervisor’s duties include supervisory responsibilities under organizational policies and applicable laws, including interviewing and hiring employees, training, evaluating performance, recognizing and disciplining employees, planning and assigning work, directing staff, and addressing complaints and problems. The role also cleans rooms and public areas as assigned by the Executive Housekeeper. Typical shifts may include weekends and holidays when required.
Requirements
- Previous experience in a hotel setting or willingness to receive training.
- Excellent customer service skills.
- Ability to work alone or as part of a team.
- Ability to remain on one's feet for extended periods.
- Ability to navigate a cart weighing up to 100 lbs. and lift and carry up to 25 lbs.
- Engaging personality.
Nice To Haves
- One year of previous housekeeping experience is a plus.
Responsibilities
- Maintain cleanliness standards for guest rooms and public areas and inspect them to ensure standards are met.
- Record inspection results and notify cleaning personnel of inadequacies.
- Train or retrain staff on proper housekeeping procedures as needed.
- Supervise the housekeeping department in the absence of the Executive Housekeeper.
- Supervise housekeeping employees in accordance with organizational policies and applicable laws.
- Interview, hire, train, appraise, reward, and discipline employees.
- Plan, assign, and direct work; address complaints and resolve problems.
- Clean rooms and public areas as assigned by the Executive Housekeeper.
Benefits
- Paid weekly (every Friday).
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
