Housekeeping Supervisor

Peregrine Hospitality•Clearwater, FL

21d

About The Position

The Housekeeping Supervisor oversees the daily operations of the hotel’s Housekeeping and Laundry departments, including opening and closing duties. The role ensures guestroom, public-area, and lobby cleanliness and maintenance meet brand standards, safety requirements, and guest expectations. The supervisor inspects rooms, monitors room status, prepares VIP rooms, coordinates with the Front Office and other departments, and assigns work to room attendants, housepersons, and laundry attendants. The position also supports guest satisfaction, maintains accurate logs and room-status information, provides associates with the supplies and equipment needed to work, and leads training and daily pre-shift meetings. The supervisor trains and develops associates in service, technical, operating, cleanliness, and safety standards, promotes effective communication and positive employee engagement, and carries out supervisory responsibilities in line with hotel policies and procedures. Additional duties may be assigned by management.

Requirements

High school diploma or GED equivalence.
At least one year of experience in housekeeping leadership or as a housekeeping inspector/inspectress.
Bilingual in Spanish and English.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and ability to work in a dynamic environment.
Ability to establish departmental goals and objectives.
Well organized, focused, and able to complete assigned work.
Ability to work cohesively with coworkers and other departments.
Ability to build morale and promote positive employee engagement.
Ability to follow policies and procedures while working to improve operating standards.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally and in writing with guests, management, coworkers, vendors, and staff, and to present information to individuals and groups.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest-service needs.
Knowledge of computer accounting programs, math skills, and budgetary analysis capabilities.
Ability to lift up to 15 pounds regularly and up to 40 pounds frequently; ability to push and pull carts and equipment weighing up to 250 pounds occasionally.
Ability to stand for extended periods and to bend, twist, stoop, squat, kneel, stretch, climb, and ascend and descend a ladder.
Ability to grasp, write, walk, sit, perform repetitive motions, and use necessary equipment with manual dexterity.
Ability to hear, understand, and communicate orally and in writing.

Responsibilities

Comply with brand standards and OSHA regulations.
Manage daily opening and closing operations for the Housekeeping and Laundry departments.
Inspect guestrooms daily for cleanliness, maintenance standards, and productivity.
Prepare and monitor VIP rooms, special guests, and guest requests.
Coordinate department activities with other departments to improve communication and guest satisfaction.
Monitor vacant, checkout, and stayover rooms and communicate relevant information to the Front Office.
Maintain complete and accurate logs and room-status records.
Assign or reassign room lists to room attendants.
Support and supervise assignments for housepersons and laundry attendants.
Issue keys to authorized personnel.
Train associates on cleanliness standards.
Lead daily stand-up and pre-shift meetings.
Promote hotel rules and regulations intended to protect guest safety and welfare.
Respond to guest concerns regarding cleanliness in public areas and guestrooms.
Monitor cleanliness and quality against brand standards and guest expectations.
Maintain and oversee the daily upkeep and cleanliness of lobby areas.
Provide service intended to exceed expectations and support guest satisfaction and retention.
Ensure associates have necessary supplies, equipment, tools, and uniforms.
Model appropriate workplace behaviors and carry out supervisory responsibilities according to hotel policies and standard operating procedures.
Train and develop associates in 4 Keys service standards, technical skills, standard operating procedures, and safety standards.
Ensure associates are safety-conscious, trained in safe work practices, and meet service and cleanliness standards.
Foster open communication among employees.
Perform additional duties assigned by management.