Housekeeping Supervisor

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

6d•Onsite

About The Position

The Housekeeping Supervisor plays a key leadership role in ensuring guest rooms and public spaces meet high standards of cleanliness, comfort, and presentation. The position supports the Director of Housekeeping by supervising daily operations, inspecting rooms, and upholding Hotel Drover’s hospitality and Autograph Collection standards. The supervisor oversees Room Attendants, Housepersons, and Public Area Attendants, assigning daily tasks and providing performance guidance and training.

Requirements

At least 1 year of supervisory experience in housekeeping or a related hospitality role.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership, communication, and interpersonal skills, including the ability to motivate and develop team members.
Flexible schedule and availability to work weekends, holidays, and varying shifts.
Working knowledge of housekeeping procedures, equipment, and safety protocols.
Ability to stand, walk, kneel, bend, and move for extended periods.
Ability to lift, carry, or move up to 50 pounds without assistance.
Ability to push and pull loaded housekeeping carts over sloping or uneven surfaces.
Comfort working in varying indoor and outdoor environments, including exposure to cleaning agents and noise.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.

Nice To Haves

Previous hotel experience, ideally at an Autograph Collection or luxury property.
Experience using property management systems such as Opera and housekeeping software.
Excellent attention to detail and problem-solving abilities.
Strong written and verbal communication skills.

Responsibilities

Supervise, train, and support room attendants and housepersons to ensure cleanliness, efficiency, and adherence to brand standards.
Inspect guest rooms, corridors, and public areas daily for readiness and compliance with quality standards.
Prepare and distribute daily room assignment boards, prioritizing work based on occupancy and labor efficiency.
Keep guest corridors, service areas, and storage closets clean, organized, and stocked.
Communicate maintenance issues and deficiencies to the Engineering department and track resolutions.
Maintain accurate records of inspections, lost and found items, and room status changes.
Verify inventory levels and par stock for cleaning supplies, linen, and guest amenities.
Address guest requests and service recovery needs promptly and professionally.
Assign daily tasks, provide performance guidance and training, and ensure compliance with cleanliness and safety standards.
Perform other reasonable duties requested by leadership and other duties as assigned.