Housekeeping Supervisor

Marriott•Lahaina, HI

54d•Onsite

About The Position

This role involves inspecting guest rooms and public areas to ensure quality standards are met after cleaning. The supervisor will manage daily activities, act as a liaison between departments, and resolve issues with discrepant rooms. Responsibilities also include assisting management with hiring, training, scheduling, and employee relations. The position requires adherence to company policies, safety procedures, and maintaining a professional appearance. A key aspect is providing excellent guest service, anticipating needs, and fostering positive working relationships with colleagues. The role involves physical tasks such as lifting, pushing carts, reaching, and standing for extended periods, as well as using computer systems for work-related information.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to read and visually verify information in a variety of formats (e.g., small print).

Responsibilities

Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
Run sold room reports, verify room status, determine discrepant rooms, and prioritize cleaning.
Update the status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in room assignments.
Communicate issues to the next shift.
Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats (e.g., small print).
Perform other reasonable job duties as requested by Supervisors.