Housekeeping Supervisor

Westgate Resorts•Kissimmee, FL

27d

About The Position

The Housekeeping Supervisor helps ensure guests experience high standards of cleanliness and comfort. The role involves supervising and motivating housekeeping personnel, coordinating daily work, checking units before they are made available for guest occupancy, and supporting staff training. The supervisor communicates with guests and employees, responds to guest requests, reports engineering issues through established procedures, and helps maintain service and productivity standards. The position calls for leadership, integrity, passion, and a strong work ethic.

Requirements

Minimum of one year of experience as a Housekeeping Supervisor.
Valid driver's license.
Proficiency in speaking, reading, and writing English.
Basic to intermediate computer skills, including data entry, email management, and Microsoft Office (Excel, Word, and Outlook).
Ability to lift 50 lbs. and work in outdoor weather conditions.
Must pass a background check and drug test and prove eligibility to work in the United States.

Nice To Haves

Prior experience with HotSOS and a property management system.

Responsibilities

Supervise and motivate housekeeping personnel, providing daily supervision and ensuring adherence to service and productivity standards.
Assign duties to staff and examine their work for accuracy, neatness, and compliance with policies and procedures.
Communicate with guests and employees verbally and in writing, answer questions, and provide clear direction.
Inspect and prepare clean units before turning them to vacant and clean for guest occupancy.
Assist in training and developing existing and new staff members.
Report engineering issues according to established company procedures.
Respond promptly to guest requests and follow up to provide customer service.