Housekeeping Supervisor

MCR • Bowling Green, KY

88d • $15 - $15 • Onsite

About The Position

The Housekeeping Supervisor is responsible for cleaning and preparing efficient hotel operations across guest rooms, front- and back-of-house areas, public spaces, and laundry. When the Executive Housekeeper is absent, the supervisor assumes that role’s duties, including daily management of the housekeeping staff. On days when not covering those duties, the supervisor is required to clean guest rooms and public spaces, which may include restrooms, meeting rooms, the exercise room, pool, and guest laundry facility.

The role includes monitoring guest requests and VIP needs; coordinating housekeeping staff, checklists, meetings, and room inspections; maintaining housekeeping and storage areas; preparing carts and replenishing room supplies; managing supplies and inventories; tracking maintenance requests and room-status reports; overseeing lost-and-found and key-control procedures; and ensuring proper handling of hazardous chemicals in accordance with OSHA standards. The position also follows MCR’s standards for guest service, cleanliness, product quality, communication, and teamwork.

Requirements

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Supervisory experience is preferred.
• Positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, clarification, and conflict-resolution skills when addressing concerns raised by coworkers and guests.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality and guest service.
• Must be at least 18 years old.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Must clock in and out for breaks at the scheduled times and provide sufficient notice when calling out, as directed by the supervisor.
• Able to stand or remain stationary for extended periods, including 3–4 hours at a time.
• Able to operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Able to visually inspect details at close range and from a distance.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise, or related field.
• Supervisory experience.

Responsibilities

• Review the guest request log daily, confirm requests have been met, and proactively address potential problems.
• Monitor VIPs, special guests, and their requests.
• In the Executive Housekeeper’s absence, hold daily team stand-ups, review objectives, and ensure checklists are assigned and prepared.
• In the Executive Housekeeper’s absence, inspect guest rooms and public spaces to ensure quality and cleanliness.
• Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
• Stock guest supplies, cleaning supplies, and linens for housekeeping cart setup.
• Remove trash and dirty linens from guest rooms, replace bed linens, and replenish guest room supplies.
• Conduct guest-room deep cleaning as needed in coordination with the maintenance department.
• Conduct daily department meetings with housekeeping staff in the Executive Housekeeper’s absence.
• Maintain required housekeeping and laundry supply stock by ordering supplies and amenities monthly or quarterly.
• Conduct monthly and quarterly housekeeping inventories on time.
• Monitor work orders, submit requests to Engineering according to procedures, and follow up on completion in the Executive Housekeeper’s absence.
• In the Executive Housekeeper’s absence, balance and clear nightly room status, compare the PM Housekeeping Report with the computer room-status report, and resolve discrepancies.
• Maintain and monitor Lost and Found procedures and policies according to standards.
• Monitor the proper use of hazardous chemicals and compliance with OSHA standards.
• Maintain a department key-control system.
• Clean guest rooms and public spaces when not covering the Executive Housekeeper’s duties.
• Provide friendly guest service, respond to challenging guest situations with hospitality and urgency, and support guest satisfaction.
• Keep front- and back-of-house areas clean, organized, and safe; complete operational checklists accurately and on time.
• Communicate professionally, collaborate with team members, and follow hotel procedures and supervisor instructions.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed