Housekeeping Supervisor

RIT Inn and Conference Center•Town of Henrietta, NY

2d•Onsite

About The Position

The Housekeeping Supervisor supports the day-to-day operations of the housekeeping department, overseeing room inspections, maintaining supply levels, and assisting in the training and development of staff. This role ensures guest rooms, student rooms, and common areas meet cleanliness and operational standards while promoting a productive and professional work environment.

Requirements

Ability to read, write, and communicate effectively in English.
Hotel guestroom cleaning experience required.
Friendly, reliable, enthusiastic, and service-oriented demeanor.
Strong leadership, organizational, planning, problem-solving, and communication skills.
Professional appearance and grooming.
Ability to work independently and collaboratively with others.
Detail-oriented, committed to quality, and passionate about guest service.
Ability to lift up to 25 lbs.
Walk and stand for extended periods.
Adequate communication, hearing, and vision skills (with or without correction).
Ability to read and write.
Previous housekeeping or related supervisory experience required.
Open availability including weekends is required.

Nice To Haves

supervisory experience preferred

Responsibilities

Provide professional, friendly, and efficient service to all guests.
Inspect guestrooms, student rooms, and common areas to ensure cleanliness, proper amenities, and functioning fixtures; prepare work orders for deficiencies.
Maintain proper stock levels and organization of housekeeping closets, ensuring accessibility and cleanliness.
Monitor Vacant Ready rooms daily to ensure readiness for sale.
Communicate room, supply, or staff issues to management and follow up as needed.
Advise and assist in ordering linens, towels, cleaning supplies, laundry chemicals, and guest amenities.
Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
Assist in staffing, scheduling, and maintaining productivity and payroll targets.
Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
Document associate issues, provide input for performance reviews, and assist with departmental HR processes.
Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
Maintain and operate all housekeeping tools, equipment, and supplies properly.
Respond promptly and courteously to guest requests or concerns.
Ensure all housekeeping functions are performed correctly in the absence of management.
Maintain open communication with management regarding departmental activities and deviations from standard procedures.
Comply with all hotel, departmental, and company policies and procedures.
Perform additional tasks as assigned, within scope and ability.