Housekeeping Supervisor

Performance Hospitality•Orlando, FL

17d•$18 - $18•Onsite

About The Position

The Housekeeping Supervisor leads a shift to ensure guestrooms, public areas, and back-of-house spaces meet cleanliness and quality standards. The role assigns room boards and areas, inspects work, coaches attendants, manages supplies, and supports safety and service standards that elevate the guest experience. The supervisor also coordinates room status and maintenance with other departments, responds to guest requests, and completes shift documentation.

Requirements

At least 1 year of housekeeping experience.
Strong attention to detail and consistent inspection standards.
Effective coaching and communication skills.
Working knowledge of PMS and CMMS/inspection tools and Microsoft 365 or Google Workspace.
Organized, dependable, and calm under pressure, with the ability to prioritize and meet deadlines.
Flexible availability, including weekends and holidays as needed, and reliable attendance.
Ability to stand and walk for extended periods; frequently bend, kneel, reach, and climb stairs.
Ability to lift, push, or pull up to 40–50 pounds, including linen bags, carts, and equipment.
Ability to work around cleaning chemicals; training and PPE are provided.

Nice To Haves

Prior lead or supervisor experience.
Bilingual ability.
Experience with Opera/Cloud PMS and HotSOS/Quore.

Responsibilities

Open and close the department, assign room boards and areas, and adjust staffing according to occupancy and priorities such as VIPs, early arrivals, and stays or turns.
Inspect rooms and public areas against SOP and brand standards, document deficiencies, coach associates on corrections, and prevent repeat issues.
Onboard new associates and conduct huddles and skills refreshers on bathroom details, bed standards, time management, and chemical safety.
Track daily credits and re-clean rates, manage breaks, and redeploy staff to meet turn times and reduce out-of-order or out-of-inventory rooms.
Respond promptly and professionally to guest requests and service recovery situations, and coordinate room status with the Front Office.
Create and follow up on maintenance work orders in a CMMS, verify repairs, and return rooms to service quickly.
Maintain par levels of linens, amenities, and chemicals; organize closets and carts; and support monthly counts and rag-out procedures.
Enforce OSHA, PPE, and SDS/chemical-handling requirements; uphold key control, privacy/DND, and Lost & Found policies; and keep logs current.
Assist with lobby and restroom checks and laundry staging as needed, and support deep cleans and quarterly projects.
Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.