Housekeeping Supervisor

IHG•San Diego, CA

20d

About The Position

The Housekeeping Supervisor supervises and inspects assigned room and/or public area attendants to ensure housekeeping quality standards are met and hotel guests receive optimum service in accordance with hotel and company objectives. At Hotel Indigo, the role supports inspired service by being energetic, aware of the hotel and neighborhood, and imaginative in creating memorable guest experiences.

Requirements

High school diploma or equivalent.
1–2 years of housekeeping experience.
Fluent English.
Ability to carry or lift items weighing up to 50 pounds and push or pull approximately 200 pounds.
Ability to frequently stand and move around the facility, handle objects and equipment, and bend, stoop, and kneel.
Communication skills for interacting with guests and employees.
Reading and writing skills for compiling departmental records, logs, and paperwork.
Basic mathematical skills.

Nice To Haves

Housekeeping experience in a hotel of similar size and complexity.
Some supervisory training or experience.

Responsibilities

Control housekeeping expenses and minimize waste.
Monitor employee performance, recommend disciplinary action according to company rules and policies, and alert management to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond to guest complaints and special requests, taking corrective action to achieve guest satisfaction.
Inspect assigned guest rooms, suites, furnishings, equipment, linens, and public areas to ensure they are clean and in good repair.
Advise employees of deficiencies, instruct them on corrective action, and provide retraining as needed.
Assist with scheduling and room assignments to ensure proper coverage.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Complete paperwork and closing duties, including supply requisitions, maintenance request forms, and log book updates.
Perform housekeeping duties as needed, including making beds, vacuuming, and cleaning guest rooms.
Report, turn in, and/or log lost-and-found items according to established procedures.
Regularly assist with deep-cleaning projects as needed.
Assist with other duties as assigned.