Housekeeping Supervisor - theWit
About The Position
The Housekeeping Supervisor at theWit Chicago helps deliver attentive, high-quality guest service and a Four Diamond Level experience. The role supports a motivating, team-oriented work environment and the hotel's service standards. Responsibilities include coordinating housekeeping work and room assignments, inspecting guest rooms and public areas, maintaining supplies and lost-and-found inventory, reporting maintenance needs, supporting staff development, and assisting throughout the housekeeping department as needed. The position requires flexibility to work rotating shifts in a 24/7 hotel operation.
Requirements
- Communicate in the primary language of the hotel.
- Wear the proper uniform and maintain a well-groomed appearance.
- Be flexible to support a 24/7 hotel operation, including mornings, afternoons, evenings, weekdays, weekends, holidays, and rotating shifts.
- Be able to lift, push, and carry 50 pounds or more.
- Stand and walk for extended periods throughout scheduled shifts.
- Frequently lift, carry, push, or pull up to 50 pounds.
- Bend, stoop, kneel, reach, and perform repetitive motions.
Nice To Haves
- Bilingual Spanish communication skills.
Responsibilities
- Prepare show rooms and VIP rooms.
- Communicate with shift housekeepers about rooms to be cleaned and special requests.
- Follow up with the front office coordinator on room assignments.
- Update due-outs and DND on I-touch.
- Inspect rooms to verify vacant-ready or occupied-clean status.
- Inspect the lobby and public areas and report cleaning issues using HotSos.
- Report repairs and maintenance issues to the Engineering Department using HotSos.
- Keep inventory of housekeeping supplies.
- Maintain the cleanliness and organization of the department.
- Organize and track lost-and-found inventory.
- Deliver supplies and keys to room attendants when needed.
- Assist in all areas of housekeeping when needed.
- Initiate and complete special projects requested by the Executive Housekeeper and Housekeeping Manager.
- Initiate and monitor shift checklists to ensure tasks are completed properly.
- Follow the hotel's Standard Code of Conduct and other management and Employee Handbook regulations.
- Support theWit training programs and encourage ongoing employee development.
- Lead theWit experience as instructed by hotel leaders.
Benefits
- Choice of three medical plans.
- Two dental coverage options.
- Vision insurance.
- Paid time off.
- Accident, hospital indemnity, and critical illness plans.
- 401(k) retirement plan with employer contributions.
- Flexible Spending Account for healthcare and dependent care expenses.
- Employer-provided life and AD&D insurance, with additional voluntary options.
- Employer-provided short-term disability coverage.
- Voluntary long-term disability coverage.
- Commuter benefits for transit and parking expenses.
- Pet insurance.
- Hilton travel discounts and employee room rates worldwide.
- Career growth and training opportunities.
- Access to wellness programs and employee appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
