Housekeeping Supervisor

Holiday Inn Across from Universal•Orlando, FL

17d•$18 - $18•Onsite

About The Position

The Housekeeping Supervisor leads a shift to ensure pristine guestrooms, public areas, and back-of-house spaces. The role assigns room boards and work areas, inspects rooms, coaches attendants, manages supplies, and upholds safety and quality standards to elevate the guest experience. The position is located at Courtyard by Marriott in Orlando, Florida, and is full-time.

Requirements

One to three or more years of housekeeping experience.
Strong attention to detail and consistent inspection standards.
Effective coaching and communication skills.
Working knowledge of PMS and CMMS/inspection tools, including Opera/Cloud PMS and HotSOS/Quore, and Microsoft 365 or Google Workspace.
Organized and dependable, calm under pressure, and able to prioritize and meet deadlines.
Flexible availability, including weekends and holidays as needed, and reliable attendance.
Able to stand and walk for extended periods; frequently bend, kneel, reach, and climb stairs.
Able to lift, push, or pull up to 40–50 pounds, including linen bags, carts, and equipment.
Able to work around cleaning chemicals; training and PPE are provided.

Nice To Haves

Prior lead or supervisor experience.
Bilingual ability.

Responsibilities

Open and close the department; assign room boards and areas; adjust staffing based on occupancy and priorities such as VIPs, early arrivals, and stays or turns.
Inspect rooms and public areas against SOP and brand standards, document deficiencies, coach associates on corrections, and prevent recurring issues.
Onboard new associates and conduct huddles and skill refreshers on bathroom detailing, bed standards, time management, and chemical safety.
Track daily credits and re-clean rates, manage breaks, and redeploy staff to meet turn times and reduce out-of-order or out-of-inventory rooms.
Respond promptly and professionally to guest requests and service recovery needs; coordinate room status with the Front Office.
Create and follow up on work orders in a CMMS such as HotSOS or Quore; verify repairs and return rooms to service quickly.
Maintain par levels of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.
Enforce OSHA, PPE, and SDS/chemical-handling requirements; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.
Assist with lobby and restroom checks and laundry staging as needed; support deep cleans and quarterly projects.
Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.