Housekeeping Supervisor

Auburn Marriott Opelika Resort & Spa at Grand National • Point Clear, AL

20d

About The Position

The Housekeeping Supervisor oversees the daily operations of the Housekeeping and Laundry Departments at the Grand Hotel Golf Resort & Spa. The role helps ensure guest rooms and public areas are clean and orderly and meet the resort’s standards. It includes managing key access, monitoring productivity, assigning special cleaning tasks, maintaining linen and amenity inventories, and leading and training the housekeeping team while providing outstanding guest service.

Responsibilities

• Coordinate daily sign-in and sign-out of master and section keys, ensuring security and accurate tracking.
• Monitor housekeeping productivity by tracking vacant dirty rooms and promptly notifying managers of concerns.
• Assign daily special cleaning tasks, including high dusting, low dusting, and coffee-pot cleaning.
• Ensure general cleaning tasks, including bedspread care, tub and tile cleaning, and mildew removal, are completed.
• Ensure rooms designated for AAA inspections meet or exceed required standards.
• Enforce Linen Standard Operating Procedures, including accurate and timely reporting, inventory checks, and proper linen distribution across floors.
• Manage weekly ordering and maintenance of cleaning, guest, and office supplies.
• Conduct bi-monthly inventory checks of linen and amenity supplies for guest rooms and public areas.
• Notify the appropriate parties of necessary equipment repairs and follow up on repairs involving laundry, housekeeping, and contract labor operations.
• Collaborate with the Housekeeping Manager during pre-shift meetings to review inspection-room requirements and maintain staffing levels based on occupancy, labor costs, and guest satisfaction.
• Monitor attendance, address tardiness, and control call-offs.
• Inspect linens for damage and recommend appropriate treatment.
• Ensure linens and supplies are used and distributed throughout the day and that adequate stock is maintained in rooms and the pool area.
• Guide and train the housekeeping team and deliver outstanding guest service.

Benefits

• Health, dental, and vision coverage, with FSA and HSA plans.
• 401(k) plan with company match.
• Discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Ongoing training and development opportunities, with room for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed