Housekeeping Supervisor

Your Employer•Village of Colonie, NY

19d•$19 - $20•Onsite

About The Position

The Housekeeping Supervisor leads the hotel’s Housekeeping Department and manages housekeeping and laundry facilities safely and cost-effectively to maximize guest satisfaction and protect hotel assets. The supervisor embraces the company’s culture and guiding principles, oversees daily cleaning and staffing, and helps maintain the hotel’s cleanliness, service quality, and operational efficiency. The role may also perform housekeeping, laundry, or house-person duties as needed.

Requirements

Strong attention to detail.
Ability to communicate verbally and in writing with guests and team members.
Ability to work and interact with associates at every level.
Ability to direct and oversee multiple tasks simultaneously.
Excellent communication, organizational, and customer-service skills.
Open availability, including weekends and holidays.
Ability to stand for extended periods and remain in motion throughout the workday.
Ability to bend, lift, kneel, and move continuously during work hours.
Ability to lift and/or carry 50 pounds.
Ability to perform the listed physical activities, with or without accommodation, including moving, positioning, handling, operating, inspecting, preparing, and servicing items or equipment.

Responsibilities

Supervise daily cleaning of the hotel and grounds according to operational policies and standards to ensure guest satisfaction.
Schedule associates according to forecasted occupancy and adjust staffing when occupancy changes unexpectedly.
Plan, assign, and supervise the daily activities of housekeeping and laundry staff.
Perform housekeeper, laundry-person, or house-person duties as needed.
Conduct ongoing inspections of cleanliness and condition, follow up on issues, and supervise rotational and special cleaning programs.
Ensure the team has the tools and equipment needed to perform its work.
Coordinate with maintenance, including generating work orders and supporting preventative maintenance.
Manage lost and found.
Coordinate room availability with front-of-house management.
Maintain accurate and current records, logs, parts lists, manuals, and reference books.
Monitor customer comment-card responses, identify problem areas, and develop solutions.
Maintain appropriate inventory levels, manage supply and labor costs per room, and conduct monthly inventory.
Keep the immediate supervisor informed of significant problems or unusual matters.
Perform duties promptly and efficiently in accordance with company policies and procedures.
Maintain cooperative working relationships with company associates and communicate regularly with management-company resources.
Present a favorable image of the hotel to the public.