Housekeeping Supervisor

OTH Hotels•Pittsburgh, PA

16d•Onsite

About The Position

The Housekeeping Supervisor supports the housekeeping department by overseeing daily cleaning operations, inspecting guest rooms and public areas, and ensuring housekeeping staff meet established cleanliness, safety, and brand standards. The role links housekeeping team members with management to support efficient operations and a high-quality guest experience. This position is based at the property and involves active work throughout guest floors, service areas, and back-of-house spaces. It requires frequent walking, inspections, and direct supervision of housekeeping staff during assigned shifts. Flexibility is required, including weekends and holidays based on operational needs. Success requires attention to detail, leadership ability, and the capability to maintain cleanliness and service standards in a dynamic hospitality environment.

Requirements

High school diploma or equivalent required.
1–3 years of housekeeping experience required.
Strong leadership and team coordination skills.
High attention to detail and commitment to cleanliness standards.
Strong organizational and time management abilities.
Basic problem-solving and decision-making skills.
Customer service and guest-focused mindset.
Strong communication and interpersonal abilities.
Familiarity with hotel housekeeping operations and standards.
Ability to multitask in a fast-paced environment.

Nice To Haves

Prior supervisory experience in a hotel or resort environment.
Hospitality or safety certifications preferred.

Responsibilities

Supervise room attendants and housepersons during assigned shifts.
Assign daily cleaning tasks and ensure timely completion of room assignments.
Monitor room status and coordinate with the front desk regarding room availability.
Ensure consistent application of brand standards across housekeeping duties.
Inspect guest rooms, corridors, and public areas for cleanliness and maintenance needs.
Ensure compliance with hotel and brand cleanliness standards.
Report and follow up on maintenance issues with engineering teams.
Maintain quality control across assigned areas of responsibility.
Train new housekeeping team members in cleaning procedures and safety standards.
Provide ongoing coaching, support, and performance feedback.
Assist with scheduling and attendance tracking as needed.
Support team development and operational consistency.
Monitor usage of linens, amenities, and cleaning supplies.
Ensure housekeeping carts and storage areas are properly stocked and organized.
Report shortages, damages, or supply needs to management.
Support inventory control and waste reduction efforts.
Respond promptly to guest requests and housekeeping-related concerns.
Ensure VIP rooms and special requests are completed accurately.
Maintain a professional and courteous presence when interacting with guests.
Support guest satisfaction through service excellence.
Enforce proper safety procedures and chemical handling standards.
Ensure compliance with health, safety, and sanitation regulations.
Maintain clean, secure, and organized work areas for staff.
Support a safe working environment for housekeeping team members.